
LEGAL
1. COMPANY INFORMATION
The website www.pepperpepperactive.com (hereinafter, the “Website”) is operated under the responsibility of:
PP ACTIVE SRL (“PEPPER PEPPER")
Rue Fritz Toussaint 51 bte 14
1050 Ixelles, Belgium
Company number: BE 1016.349.865
Email: info@pepperpepperactive.com
Our Website is a platform for the online sale of clothing and accessories (hereinafter, the “Service”).
2. TERMS OF USE
2.1. Acceptance
Access to the Website is subject to these Terms of Use, the Privacy Policy, the Cookie Policy, and applicable laws. By using the Website, the user (“User”) fully accepts these terms.
2.2. Accessibility
Pepper Pepper strives to keep the Website accessible and updated but does not guarantee uninterrupted service or error-free functionality. We may suspend or terminate access without prior notice.
2.3. User obligations
The User agrees to provide accurate and up-to-date information and to use the Website only in good faith and for its intended purpose.
The User must not:
- Submit false, misleading, illegal, offensive, or harmful content
- Infringe third-party rights (intellectual property, privacy, etc.)
- Use the Website for spam, fraud, or malicious activities
- Attempt unauthorized access or impersonate others
Pepper Pepper cannot be held responsible for misuse of the Website by the User.
2.4. Intellectual property
The Website and its content (logos, texts, images, videos, etc.) are the property of Pepper Pepper or its partners and are protected by intellectual property rights. Any reproduction, distribution, or use without prior written consent is prohibited.
2.5. Liability
The User uses the Website at their own risk. Pepper Pepper is not liable for damages caused by viruses, service interruptions, or unauthorized third-party actions.
2.6. Governing law & jurisdiction
These Terms are governed by Belgian law. In case of dispute, the Courts of Brussels have exclusive jurisdiction, unless mandatory rules provide otherwise.
3. PRIVACY POLICY (GDPR)
3.1. Data controller
PP ACTIVE SRL
Rue Fritz Toussaint 51 bte 14, 1050 Ixelles, Belgium
Company number: BE 1016.349.865
Email: info@pepperpepperactive.com
3.2. Data collected
- Identification: name, surname
- Contact: email, phone number, shipping/billing address
- Order details: items purchased, payments, delivery
- Account data (if applicable)
- Technical data: IP address, browser type, device info, cookies
- Marketing/tracking data: browsing behavior, ad interactions, preferences
3.3. Purposes
We process your data to:
- Process and deliver orders
- Provide customer service
- Manage accounts and send order updates
- Send newsletters and marketing (with consent)
- Analyze and improve our Website and campaigns
- Comply with legal obligations (tax, accounting, fraud prevention)
3.4. Legal bases
- Contract performance (orders)
- Legal obligations (accounting, fraud prevention)
- Consent (newsletter, cookies, tracking pixels)
- Legitimate interest (site security, service improvement)
3.5. Data retention
- Orders & customer data: up to 10 years
- Marketing data: until you withdraw consent
- Cookies/analytics: according to cookie duration (see below)
3.6. Data sharing
Your data may be shared with:
- Delivery/logistics partners
- Payment providers
- IT/hosting partners
- Advertising & analytics partners (Google, Meta, TikTok)
- Authorities when required by law
We never sell your personal data.
3.7. International transfers
Some partners (e.g., Google, Meta, TikTok) may transfer data outside the EEA. In such cases, appropriate safeguards such as EU Standard Contractual Clauses apply.
3.8. Your rights
You have the right to:
- Access, rectify, or erase your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us at info@pepperpepperactive.com.
You may also file a complaint with the Belgian Data Protection Authority: https://www.gegevensbeschermingsautoriteit.be.
4. COOKIE POLICY
4.1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help us recognize your browser and improve your browsing experience.
4.2. Types of cookies used
- Strictly necessary cookies: required for the Website to function (cart, checkout).
- Analytics cookies: e.g., Google Analytics, to measure visits and improve performance.
- Functional cookies: remember preferences (language, region).
- Meta Pixel (Facebook/Instagram)
- TikTok Pixel
- Google Ads Pixel
These track interactions and allow personalized advertising.
Advertising & tracking cookies:
4.3. Cookie duration
- Session cookies: deleted when you close your browser
- Google Analytics: up to 24 months
- Meta Pixel: up to 12 months
- TikTok Pixel: up to 13 months
- Persistent cookies: remain until expired or deleted manually
4.4. Consent
On your first visit, a cookie banner lets you accept or refuse non-essential cookies. You can change your preferences at any time.
4.5. Managing cookies
You can disable or delete cookies via your browser settings:
Disabling certain cookies may impact site functionality.
5. CHANGES TO THIS PAGE
We may update these Terms, Privacy Policy, and Cookie Policy from time to time. The updated version will always be available on our Website.